EXCHANGE POLICY
POLICY
NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS!
NO CHANGES
No changes will be made once an order has been placed.
Due to the pace of our business, we are unable to make changes to orders once they have been placed.
NO RETURNS - EXCHANGE ONLY POLICY
Customers are responsible for EXCHANGE shipping unless the order was filled in error or defective.
Items purchased from VIA MERMAIDS are eligible for store credit within 7 days delivery receipt.
A small number of heavily discounted items may be marked FINAL SALE in which case they are NOT eligible for exchange or store credit.
EXCHANGED Items sent beyond 7 days are subject to a 30% RESTOCKING FEE.
Please contact us for a Returns FORM.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
SWIMWEAR & LINGERIE
May not be returned. NO EXCEPTION!
TOPS AND DRESSES
Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted .
EXCHANGE RECEIVED
We will send you an email when your EXCHANGED package is delivered back to our warehouse. Please note, EXCHANGES do take us 3-10 business days to process upon reaching our facility. Once your EXCHANGE is processed and your credit is issued, you will receive a confirmation email.
DAMAGED ITEMS
If you receive an item that is damaged, please contact customer service immediately by sending an email to: sales@ViaMermaids.com