EXCHANGES

No Refunds Will Be Issued

At Via Mermaids, we offer exchanges for different sizes on items under $600, as we want you to be completely satisfied with your purchase. Please review our exchange policy for a smooth and hassle-free process:

1. Notification: You must notify us within 48 hours of receiving your order if you wish to request an exchange.
2. Return Conditions:

• The item must be returned in an unworn condition with all tags still attached.
• The return should be initiated within 3 business days of notifying us.
• Please note that custom-sized and prom gowns over $400 are considered final sale items and are not eligible for exchange.

1. Size Availability: In the event that a bigger or smaller size is unavailable, or the item is no longer in stock, we will provide you with store credit.
2. Timely Communication: Failure to notify us within 48 hours of delivery or not returning the item within 3 business days (after approval) will result in a denial of the exchange request.
3. Size Consideration: To ensure the best fit, please refer to our size charts when making your selection. We are not responsible for issues related to sizing, such as tears or rips in the fabric.
4. Quality Assurance: Rest assured, all items are meticulously inspected before they are shipped to you.
5. Damaged or Defective Items: If your item arrives damaged or defective, please notify us within 48 hours of delivery. Failure to report such issues within 48 hours or to return the item within 3 business days (after approval) will result in a denial of the exchange request.
6. Special Care for Rhinestones Fabric: Please handle products made with metal rhinestones fabric with extra care, as they are delicate. Avoid pulling on the dress, as doing so may cause tears that render the dress unwearable.

Please keep in mind that you were duly informed about the delicate nature of products made with rhinestones fabric before placing your order. As such, we cannot offer refunds or exchanges for dresses that tear due to mishandling.

We value your satisfaction and are committed to making your exchange process as smooth as possible. If you have any questions or concerns, please don't hesitate to reach out to our customer service team for assistance. Thank you for choosing Via Mermaids for your fashion needs.

Spot clean only
Do not dry clean
Do not machine wash

Do not sit in direct sunlight.
Lay flat or hang the dress with the clear straps inside the dress to avoid stretching your mesh fabric.

Feather dresses: take the dress out and shake the feathers out to allow feathers to fluff up more (usually takes 24-48 hours)