FAQs

Wholesale

I see your pictures on several boutiques do you do wholesale? We are the one and ONLY shop who sells these original designs. Unfortunately since China keeps making cheap, low quality replicas of our designs and is illegally using our copyrighted images. We can not sell wholesale at this time due to the large quantity of fraudulent vendors. Any boutique using our images is breaking the law and will be pursed to the furthest extent of the law.

Ordering

I don't know my measurements?

All we need is your height, your bra size, waist size (smallest part of waist) and hip size (biggest part of hip). You can use a tape measure ($1 at Walmart) or your local tailor shop, Victoria's secret or seamstress should be able to help your retrieve your waist size and hip size

How long does it take to receive an item once ordered?

Since we do not have inventory pre-made and every piece is custom sewn one by one, by hand, to each customers specific measurements, height and color requested, orders typically take:
Gowns: 2-5 weeks 
Lingerie & Swimwear: 1-3 weeks 

 

How can I upgrade to a rush order?

Rush shipping is available for an additional $59.00 and guarantees that your package will arrive by the due date provided by the client. Otherwise, your order will be processed in the order that it was received. The earliest we can complete your order is ten business days from the date of payment, plus shipping time. In order to do a rush order email sales@ViaMermaids.com your order ID, event date and full name and we'll begin processing your request immediately.

 

What payment method do you accept?

PayPal, Credit or Debit Cards (Visa, American Express, MasterCard)

 

How do I measure myself?

Bust (wear your every day bra and measure the fullest part of the bust), waist (measure the smallest part of your waist without sucking in) and hip (measure the fullest part of the hip) Alterations shops and Victoria's Secret can take your measurements for free as well. Otherwise Walmart has measuring tapes available for $1.

 

Can you make a custom garment that is not on the site?

Yes, email: sales@ViaMermaids.com

 

I cannot find the answers to my question, how do I reach Customer Service?

Email Sales@ViaMermaids.com with questions or concerns.

What do I do, if I can not place an order?

Email a picture of the product you'd like to order along with your phone number and measurements to sales@ViaMermaids.com

Returns & Refunds

What is your Return Policy?

Since every piece is made custom for each individual customer's specific measurements and color requests, we can not offer refunds. We can do absolutely NO exchanges or refunds. Zero exceptions. However, we still want all customers to be happy with our services. If you have any concerns please reach out to us at sales@ViaMermaids.com and we can only do FREE alterations.

If a product does not fit for any reason we are more than happy to alter it so it will fit you. Please include a picture of you wearing the piece and/or a detailed description of alteration needed, so we can ensure it fits you perfectly.

***Please note:
All garments must be returned unworn and unwashed within 14 days for alterations.

We only offer ONE time alterations and do not cover return shipping costs.

For any further alterations after the first, there may be a labor charge.

Please email pictures of yourself in the garment for alterations to sales@ViaMermaids.com