Email Sales@ViaMermaids.com with questions or concerns.
What do I do, if I can not place an order?
Email a picture of the product you'd like to order along with your phone number and measurements to sales@ViaMermaids.com
Returns & Refunds
What is your Return Policy?
Since every piece is made custom for each individual customer's specific measurements and color requests, we can not offer refunds. We can do absolutely NO exchanges or refunds. Zero exceptions. However, we still want all customers to be happy with our services. If you have any concerns please reach out to us at sales@ViaMermaids.com and we can only do FREE alterations.
If a product does not fit for any reason we are more than happy to alter it so it will fit you. Please include a picture of you wearing the piece and/or a detailed description of alteration needed, so we can ensure it fits you perfectly.
All garments must be returned unworn and unwashed within 14 days for alterations.
We only offer ONE time alterations and do not cover return shipping costs.
For any further alterations after the first, there may be a labor charge.
Please email pictures of yourself in the garment for alterations to sales@ViaMermaids.com